Spokane >Mor Furniture For Less
HORRIBLE ignoramus workers, bunch of jerks, owner is nonresponsive, manager treats all employees like crap. We bought mattresses here, and never got our "free" bedframe, these guys never took the old mattresses, we ended up getting charged an extra $173 because the "new" guy made a mistake for trying to sell us the mattress cheaper and got chewed out and ridiculed right in front of us during the sale. I WOULD NEVERE RECOMMEND THIS PLACE TO ANYONE!
Awesome Experience! We bought from them in 2010 and again in 2012. Each time we were perfectly attended to without pressure. Salesman we had, Travis, was professional, courteous and honest. Love this place. Most people jump to review when they are unhappy. If you get to the bottom line most of the time people are unhappy with their own choice and place blame on the store they purchase from. Don't hesitate shopping here. From budget friendly to high end, they make shopping for furniture a favorable experience.
Worst furniture shopping experience EVER!!.
The store is nice. They have it set up in a way that you can walk around in circles and still see things you hadn't seen before. You can sit in a massage chair and watch TV and eat cookies and drink fresh brewed coffee and lemonade.
You buy your furniture from the friendly, conversational salesmen, and go on home.
Then when you go to actually receive the furniture you bought, the entire experience is like a nightmare.
We bought a sectional in January and paid for delivery. They came a couple days later and brought the whole shebang--love seat, couch, chaise, and cushions..... All except one. They forgot to grab the back cushion for our chaise lounge and apologized profusely, said they'd bring it by on the weekend.
No one showed.
I gave it a week, then called. After being put on hold for half an hour, I was told by the customer service rep that she'd call me back tomorrow after she got a reply about the E-mail she was forced to send to the warehouse.
No one called. I waited another week or so, and called back.
Same thing. "I'll call you back before X time today." No call. I called back and asked what was up. Put on hold for another half an hour or so (and they NEVER change the muzak!! Same song over and over again until your ears start to bleed.), only to be told "I had to write them an E-mail, I'll get back to you tomorrow."
I waited another while, called back. Put on hold. "I'll call you before X time today."
I called back (it is now mid-April, I've been waiting for this cushion for over 4 months now). Put on hold for another half hour or so.
Customer Service: "Okay, I finally got ahold of the warehouse. They said it'll be another 6 weeks."
Customer Service: "HAHA!! Just kidding!"
Me: "Oh.. heh. I was about to scream."
Customer Service, still laughing: "No, they're shipping the cushion out tomorrow via FedEx; it should be there on Thursday."
Thursday comes--no package.
Next Wednesday rolls around, here comes FedEx with a poorly packed cardboard box, puffing out the top and over-taped. It is the elusive chaise cushion.
"FINALLY!" I yell, and begin to pull the squished up pillow from the small box... and then I stop.
It is the wrong color. My couch is khaki--this cushion is chocolate brown.
I grab my phone and call again. Get put on hold with a different customer service rep this time (it's a male now, it was a female all the other times), and it only takes 5 minutes for him to come back and say the warehouse is closed today and he'll call me back on Friday.
Here I sit, with my mismatched, scrunched up, belated cushion--and a huge grudge.
Want great customer service DONT GO TO MOR'S!!. This has been the WORST experience I have ever had when shopping for furniture. Do not believe one word that comes out of their mouths, they all LIE!!!! From sales reps, to the managers they all just try to pacify and never tell you the truth!! The delivery is a bunch of crock,they are inexperienced, ill prepared and could care less about why they are there, they left mud tracks all the from the door to the bedroom! TAKE YOUR BUSINESS ELSE WERE!!! You will be very sorry if you dont!!!!
worst service experiance i have ever had.. doesnt deserve a star. bought my sofas, went to pick them up on the day they called. any time from 1-7 was what they said. got there at 1. not there, called back at 4, oh yeah they are here, nope. fine then deliver them, which they did, we'll get them to you tomorrow, or the next day or the day after. 3 days later, at midnight. midnight?! im full time student and manager, i dont do midnight anymore, especially for a piece of furniture. save yourself a head ache and spend $100-200 more and work with a reputable company.
AWFUL-HORRIBLE-RUN AWAY WHILE YOU STILL CAN.
THEY DON'T EVEN DESERVE 1 STAR!!
NEVER BUY FROM MOR FURNITURE!! I was treated very well when ordering my furniture but it all turned to hell shortly thereafter. I was LIED to several times buy the 1-800 number and store representatives. When I finally got through to a manager after over half a dozen phone calls I was again LIED to and basically told I was lucky to get what I did.
My furniture was never delivered I had to drive over 80 miles to get it and then told I wouldn't even be refunded what I paid for delivery. I was told that the regional manger will be contacted about getting my money back and I would receive a call back, a week later still no call back and when I called the store I was told the regional manager has nothing to do with it and they refused to contact him. I WILL NEVER BUY FROM THEM AGAIN AND URGE YOU TO DO THE SAME!
Mor:Worst Customer Service/Delivery Ever!. I would NEVER recommend this furniture to anyone!! We ordered and paid for a couch, loveseat and table set at the end of January 2011. Next day delivery wasn't available because the chair had to come from Portland, and they wouldn't partially deliver the order. We waited until February 2nd under their 4 HOUR delivery time frame. They arrived in the evening, and told us that our coffee table was damaged in the truck, so they couldn't leave any part of the table set. Then, they told us that the sofa didn't have the feet to it, so they used the feet from the chair and ottoman, and so would be taking those back with them until they had the feet for them! We had paid cash for the items, and wouldn't be receiving the items until one week after promised. The delivery driver was extremely rude and unprofessional, as well as the customer service center. DO NOT GO TO MOR!! I would never go there again!!
Hold your purse tight and Run!!!. The worst place that I have did business with in 55 years! same day delivery my ass try 3mos!!
RUN.....AWAY!!!!!!. I purchased a frame and was told it would be delivered on the 4th then was told it would be delivered on the 17th after speaking to a "customer service" rep I was told it wouldnt even be in the warehouse in spokane until the 18th now Im being told even though I payed cash out of pocket I have to wait for a check to be issued from corp. office in 7-10 business days! The sale associate I was transfered to laughed when I got upset at being given the run around I am absolutely furious since I informed the sales associate from the beginning that I am on a time frame... apparently Im not going to be on a bed frame anytime soon either...stay away from this company!
Would NOT recommend!!!. My fiance and I were shopping for a new couch for our home. We decided to check out Mor Furniture...we barely made it inside the doors when a saleswoman came running up to us. Apparently she drank several pots of coffee that morning and coulen't help herself from talking over us, interrupting our private conversations, and talking about her 400 pound boyfriend. She was the most overbearing sales person I've ever encountered! We looked at everything they had on their showroom floor, we were interested in a couple pieces of furniture but they didn't have anything in stock. We decided we would go across the street to Walker's Furniture (which she overheard) and proceeded to say that the other furniture stores in town would not have backstock. Needless to say we had a pleasant experience at Walker's and left with a couch that day.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!