Spokane >14th And Grand Salon
1 star is too much, horrible haircut.
used to go here years ago...
now - NOT A GOOD EXPERIENCE
Was a very uneven haircut and when I talked with the staff and the manager I was disregarded completely (in quite an unprofessional fashion) and told no money back and that I had come in there to get a haircut "fixed". (no way!!!) Manager conversation left me feeling angry and embarrassed for her. Ridiculously rude.
This was not a fixer upper, but I did have to wait several months before people stopped asking if I had cut it myself.
Bumble and bumble products - buy 'em at Fred Meyer or Amazon. Don't have to go through this place! Not what it used to be.
This is the same person as two reviews below.
worst salon in town. Where do I start? I have been to this salon 4 times now, in hopes that it will live up to the rave reviews I have heard about it. But this last trip to the salon was the final one! For starter, the hot water tank went out and they had to shampoo/rinse my hair 3 times in FREEZING water. (The stylist told me it had been out for almost 4 days and yet they didn't bother to mention that when they called to confirm my appointment). The gal doing my color messed up and had 2 other girls trying to tell her how to fix it, but no one would tell me what was wrong (and since they left me laying back in the sink for 40 minutes I had no idea how off the color was!!!!) What was supposed to be caramel turned RED. Next, came the cut (if you can call it a hair cut). I told her just a trim and I was growing my bangs out so I asked that she not cut them. Next thing I know she RAZORED 3 inches off in length and cut my bangs. I complained to the manager and was told QUOTE "the color looks great, red is IN this season and the stylists know best." No one would offer me money back and I was basically laughed at for complaining. This is hands down the worst salon service I have ever had. If you want to be treated as a child and have your hair jacked up by all means, go to 14th and grand.
worst haircut bad experience.
I went in for a trim and to get my hair thinned (very thick and shorter) - she completely lopped off the bottom and the right side is now 1 1/2 inches shorter than the left and very choppy. A few have asked if I cut it myself.
When I talked to the manager, Michelle, to express my frustration that I will have to live with this for 6 months, and request my $ back to get fixed elsewhere in summary - she refused to refund my money, and in called me rude, attacked me personally and hung up on me. Um, can you say customer service? wow. needless to say, I will not be going to 14th and grand again
I can pay a lot less to be unhappy.. If you love snobby and snotty this is the place for you! I have been to this high priced salon on about 7 occasions seeing the same hairdresser hoping it would get better but it didn't. I can't believe I paid that high of price for a simple hair cut only to cringe every time I looked in the mirror. My pet peeve of course is a hairdresser who can not follow my instructions of what I want. I am really not hard to please. I finally gave up this spring after another disaterous cut.
You can see the inexperienced hairdresser for $35, or pay $70 for a HAIRCUT!.
Wow - didn't realize the wages hairdressers were making today! I called in to get a cut - to donate 10-12 inches to Locks for Love Charity none the less - and was shocked! I may as well pay $12 at supercuts for the same inexperienced hairdresser.
Great if you're willing to pay for it- sorry, have you looked at the economy lately? $70 is a tank of gas for my SUV!
I AM COMPLETELY SPEECHLESS. OMG! My mouth is still hanging open from the phone conversation i just had with a girl who answered the phone at this joint. I am going to be in spokane on business for a weekend soon and am totally looking forward to getting my hair done as i often love to do when i travel. I was wanting to book an appointment for cut and color. The dummy asked me what kind of color and i said i wasnt sure and i was wanting someone to give me some suggestions and do whatever they thought would be rockin. She acted like shed never heard someone say this before!! She kinda laughed like one of those dumb "i'm making fun of you" laughs and proceeded to say she couldnt book the appointment unless i knew what i wanted done. Now call me crazy, but as a hairdresser, those words are like music to my ears. granted, i am from LA and this is what i do and who i am, but i didnt realize it would be such a feat to find someone cool in Spokane, Washington. Especially at a so called high end salon. What a joke! That moron just lost a customer and the chance to make some money being that i was giving her carte blanche. I know that couldnt have been the owner and i wish to god i would have got her name because i do not wish to call them again for anything! not even to complain! with someone like that working behind the desk i doubt they would even get it.
THE WORST HAIRCUT EVER. I just got the WORST HAIRCUT EVER at 14th and Grand. The woman spent 30 minutes RAZORING my hair and butchering my style. She didn't layor, didn't trim, didn't shape, DID NOT DO ANYTHING I ASKED HER TO DO. She just razored my hair and then charged me $40 it. A RIP OFF. She did not say ONE WORD to me the whole time and just looked at herself in the mirror while she "cut" my hair. After I left she continued to look at herself and started straightening her hair. She did not care about what I wanted, about customer service, about a return visit. I WILL NEVER GO HERE AGAIN. And if you want a good haircut, take your money and take your time to someplace else. This is the worst experience I have ever had and thanks to her, I will now look awful at my cousin's wedding this weekend. DO NOT GO HERE. And on top of it all, she razored my neck and cut me. F that.
Nice atmosphere, stylists are not worth the $, I have never really liked my hair after going there.. I've been going this salon for 2 years now. It is definately a nice salon, nice environment. I like that some of the stylists travel for continuing education. It's exclusivly a Bumble and Bumble Salon which has great products. I like this salon because it is a comfortable atmosphere it's not really "uppity" like some salons. The staff is very friendly. I also like that they have the salon divided into two sections, one for color and another for cuts. This means you have a different stylist that does color and cuts, whatever their speciatly is. I also like this salon because it is easy to get an appointment. Overall I have really enjoyed this salon. I have just decided to stop going because I have not yet gotten a haircut I have really liked. I have tried 4 different people for cuts. I have paid up to $65 just for a cut, and I didn't love it. I have never received a terrible cut, but when you pay that much money you should have a great haircut. I would pay $35 at the most for the quality of hair cuts you get there. The color is the same. I have never really liked any color job they have done. Last time she really messed up my hair. I wanted to be blonde. She left the toner on too long and left purple streaks in my hair. The color was also very uneven. That color job was $90. You do not get what you pay for at 14th and Grand. I have many friends that go there and they feel the same way. I also haven't ever liked their hair after being cut there. I don't think I have ever gotten a compliment on my after going to this salon. I think the salon is overrated.
So Great!. I can't believe there is a salon like this is Spokane. The decor is wonderful, very funky and fun, the front desk staff is friendly and it seems like everyone is having a great time. I had my hair cut and colored and I love it! The staff is very up to date and knows their stuff, they sell Bumble and bumble products and let me know what I needed to get my new look at home. I have already recommended them to my friends and they send a card for $5 to use in the salon for everyone I send in!!! I will go back, I already have an appointment booked.
love my color. I have been going to this salon for 4 years. Yes, It has changed a bit from what it was but I have always been happy with my services. I have gone to 3 different colorist in that time and have always loved my color. Not always my haircut but If I don't tell them what is making me crazy how can they fix it? Products are a bit expensive but the staff is educated and freindly. they actually tell you why and how to use things so you can go home and have a good hair day. No one ever did that for me before. I think the other reviewers just needed to speak up, no one is a mind reader.
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