Spokane >Beds > Northwest Bedding
6227 N Division St, Spokane, WA | Directions 9920847.714893 -117.411637
Feb-2012 we purchased a higher-end latex core mattress with a 10-year warranty from the McMinnville OR location. The mattress was manufactured by Northwest Bedding Co, At 17 months i noticed the fabric underneath the top mattress was tearing away from the braided seem on both sides.
I contacted BedMart and spoke with Aaron Naccarato, who initially sold us the bed. He seemed to believe the bed's warranty would take care of the damage, as we'd done nothing to cause the problem.
Two days later Customer Service Robin called me. He began our conversation with. "Now I'm not accusing you of anything, but..." So off to a fine start this was. He indicated the fabric used by the manufacturer had been thin, inferior, somewhat delicate. He told me the manufacturer would not cover the problem-this before talking with me or seeing pictures. He was antagonizing and aggressive. He finally conceded and said he would look at the photos, but would not be coming out to examine the product. That fabric tearing, although subpar craftsmanship, did not effect the structure of the bed.
My husband and I took our conversation to BedMart, whose solution was we invest $140 in repairs and take our bed to Northwest Bedding Co's Spokane WA office. Repairs would take two weeks, and until we asked, we would be out a bed during that period.
The bottom line was this. We paid a lot of money for bed constructed using inferior materials, and neither the manufacturer nor seller will stand by their product. Now, if we keep the bed, we go to sleep every night unhappy about the purchase. We will never buy again from BedMart or any of its sister stores, or product from Northwest Bedding Co. out of Spokane WA.
Chose a bed and after a few nights it was not going to work for us. Using their 30 day guarantee we called to upgrade to a different bed. We were charged an arm and a leg to upgrade since they don't give you the sale price but you pay the difference of the sale price and the regular price. Plus a fee for the exchange. Also received a "sorry" note from the SA on a piece of scratch paper. Nice touch. Also they apparently can't deliver on the buyers schedule, they deliver on their schedule and thats it. End of story. I love their latex mattress but we won't be back.
Northwest Bedding Awesome experience! – Just bought a mattress from Northwest Bedding, and it was a wonderful experience all around. Great service, the prices were awesome, and the quality of the product was incredible. Would highly recommend them anytime!
Northwest Bedding in Spokane has TERRIBLE Customer Service – Northwest Bedding in Spokane WA has the worst customer service of any company I have ever had the misfortune of visiting.
We purchased one of their beds, and when it was delivered, it was EXTREMELY uncomfortable -- we returned it after just spending two nights on it, whereupon we were charged a 25% return charge.
You would be better off going to Macy's (or anywhere else, for that matter) where you will find a MUCH higher quality product for less money, along with a much more favorable 10% return charge (up to 1 month after the purchase).
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