Thrifty Car Rental

05/19/11

Thrifty Car Rentals in Spokane Review

by asamb

On the morning of the day we're leaving, we try to pick up the car we reserved on Priceline from Thrifty Car Rental on the North Spokane (Wall St.) location - which has the same owners as the Sprague location. When we were picking up the car we were asked casually "where are ya headin'?". We replied Logan, UT, our destination, and we were immediately told that UT was out of their coverage area and we couldn't rent the car. Shocked, we expressed to him that we had reserved the car on Priceline and nothing was mentioned about a coverage area. Ironically, our destination was 1 hour outside their "coverage area". Of course that didn't make a difference and the rental Nazi still denied us, agreeing with us that it wasn't easy to find the "coverage area" on the priceline website. So after being turned away, we immediately went back to Priceline to discover that Thrifty and Priceline give a new meaning to "read the fine print". How about FIND the fine print? For the Sprague location it was a link that was in fact broken and not working - the only place to see Thrifty Car Rental's terms and conditions. As far as the Wall St. location, the "coverage area" was 3 sentences categorized as "miscellaneous" within 12+ sections within the link - basically impossible to find unless you're looking specifically for it. They've completely thrown a wrench in our gears and after contacting the general manager George at 509-838-8223 with enough time for them to correct their error, the most he could offer was passing the info on to the owners and said they would get after Priceline to correct their issues. Convenient for them. We'll never rent from Thrifty Car Rentals in Spokane, WA again.