Valley Young Peoples Clinic

09/04/09

WORST CLINIC/OFFICE EVER

by motherof 4

I have 4 children...due to large insurance co-pays and deductables I only take my kids' in when absolutely necessary.

It is horrible to get a same day appt, even if you know your child has an ear infection-you can't get in same day. Your child and you are made to suffer another day. Several times I called first thing in the morning and all same day apts were taken, I was forced to go to urgent care/emergency several times because they couldn't schedule me and I wasn't going to wait another 24-48 hrs for an apt. My child even had pnemonia (sp?) at age 1yr and was throwing up and they couldn't get her in to be seen.

The receptions/nurses who schedule you are totally rude. You can't just call and schedule an apt, you have to wait for the nurse to call you back and schedule. Since I work full time it is difficult for me to always answer my phone and I would end up trading several phone calls in one day JUST to get an apt set-up and then to know that they were all full for the day is a nightmare. I switched several of my chilren after 1-2 years but they are the only drs who vaccinate at birth so you're sortof forced to use them...I switched my youngest at 1yr due to the problems and headaches I faced at their office. They even let a girlfriend bring in my oldest without the concent of me or her dad and she (the girlfriend) requested a chicken pox vaccine and the doctors vaccinated my child...horrible.

In all honesty I would give them below 1 star if I could. Don't even bother wasting your time going here...they will make you and your children suffer. There are GREAT pediatricans out there that are not assoicated with this clinic/practice.

• Pros: NONE
• Cons: Rude receptions, no communication, no open same-day appts

08/10/09

love this office

by CSMobileUser2

i am a first time mom with twin boys and i think the women and men in this office are a God send. they never make me feel incompetent and they have always been wonderful at returning my calls answering my questions and adressing my concerns. I would recommend the clinic to anyone.

07/08/09

Good Doctors, Customer Service Not Good

by liblakeresident

Will always wait at least 15 minutes -- if your appointment is at 1:15pm, your actual appointment is at 1:30pm. They do not have toys, books or TVs in any of the rooms or the lobby for the children -- too labor intensive for cleaning, germs, etc...so be prepared to entertain your children -- bring a book or small toy or play a game. BTW - germs live in the air, floor, carpets, etc., what will they take away next, the chairs??? The receptionists are generally not very friendly but the nurse and doctor working there usually is kind. You must request the same doctor if multiple visits are needed for an issue, otherwise you will be explaining the symptoms over again and again. Seven years ago it was a good doctor's office....unfortunately, not so much today. We are looking into a family practice.....

• Pros: Two offices -- Valley & Liberty Lake
• Cons: Ironically a terrible kid's environment