Geek Squad

Doesn't Recommend

sarahhh52

Joined 3 years ago

Geek Squad Alternative. At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a “No Fix No Pay” guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn’t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn’t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer.

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herbertcathy231

Joined 3 years ago

bad service!. My name is Catherine Herbert and I don't know much about computers. At some point in the last month I believe my computer became infected with a virus. It was making my internet run very slow and I was unable to email my grandson away in Iraq. This being my only way to communicate with him I became very distressed. I wasn't confident enough to be able to attempt to fix it myself. Besides I hear hammers and computers don't go well together. :)

I got in touch with the local geek squad and dropped my machine off. For $199.99 and three days of work they said they would have it up and running better than ever! This didn’t go down like the nice gentleman wearing black trousers had promised. 7 Business days later, I still had a broken computer and a quote for $449 to remove viruses, fix the hard drive and install antivirus software. Not happy with this price, and already out $200, I started calling a few acquaintances.

One suggestion I received was to call Secure Remote Support. I called their toll free number to inquire about the cost and was told that they could remove my virus for $79.99 and could do it either by remotely connecting or if I preferred I could send the computer in to them. For time saving purposes, I chose to have them remotely connect and was assured if they could not fix the problem there would be no charge for their time. I liked the sound of that so I took them up on it. After about and hour the computer was repaired and I was ready to email again! No need to replace the hard drive. They did also sell me this antivirus software for another $59.99. It also came with a guarantee as well. They definitely did a great job, and Ill be thinking twice before going anywhere else.

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LucasEnglish

Joined 3 years ago

This Review is FALSE and written by Secure Remote Support. What you are about to read is false and was written by a company called secure remote support to promote their business by "piggybacking" Geeks Squads Reviews.

Sloppy workmanship is the best way I can describe the geek squads work. I am a student and really need my computer to do my schoolwork and keep in touch with friends and family. I unfortunately was downloading software for my cell when I lost power and the computer shut off mid update. I took the computer to the geek squad and had them repair it. Not even a day after picking it back up it starts having the blue screen of death causing corruption to some files. After a call to the best buy where the geek squad is located they wasnt to charge me again to diagnose the problem. Unwilling to give them any more money I called a few of my "computer friends" to see if someone could help. All are students as well and are dealing with finals as well. One did recommend a remote service (secure remote support) which I contacted and liked what I heard. Fortunately they were able to help where the geek squad was unwilling to even entertain the idea that they hadn't repaired my operating system. That is the last time I evedr take my computer to them.

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Anna Roth

Joined 8 years ago

A fleet of well-trained experts offer maintenance for home or office computers--anytime day or night.. In Short
The Best Buy-based Geek Squad's expertise is wide-ranging: Trained representatives can handle everything from setting up a new sysem, installing software or creating a wireless network to dealing with more dire issues like the infamous "blue screen of death." Customers have the option of bringing their computers into a store, receiving 24-hour assistance over the phone or having a repairman come to their home (arriving in the squad's signature black-and-white VW Bugs).